Thank you for your honest feedback. We're genuinely sorry that several of the displays didn't meet our quality standards.

The pixelation and color inconsistencies you describe are not intentional and are certainly not how the finished artwork should look. We take this very seriously, especially with an order of this size.

We'd like to make this right. We're happy to arrange new, correctly printed displays at no additional cost to replace the affected ones.

Regarding the mounting system, our European version uses magnetic card mounting, while our international version currently relies on adhesive solutions. Extending the magnetic system to customers in the US, Canada and Australia is unfortunately more complicated than simply adding the magnets to each order. Import duties, tariffs, international shipping costs and fulfillment logistics all play a role. We are therefore working towards establishing an additional strategic warehouse and fulfillment setup that would allow us to include these accessories more efficiently in international orders.

We understand that the current solution isn't ideal, and improving this is one of our priorities.

We'll also pass your feedback on to our production and quality control teams to help prevent similar printing issues in the future.

Please contact us directly so we can arrange the replacement prints. We appreciate the opportunity to make this right.

Kind regards,
CardXpand Support

Hi Leilani, we’re really sorry about the confusion and frustration this has caused. We’re already in contact with you by email regarding the issue and are working to get everything resolved.

Your order included one frame and two hexagons, which are shipped separately from different production centers. Due to a technical error, the tracking information for the frame was incorrectly applied to the entire order, making it appear as though everything had already been delivered.

The two hexagons have not been delivered yet, and we’re currently processing them with a free upgrade to express shipping to get them to you as quickly as possible.

We completely understand how frustrating it is to see an order marked as delivered when you haven’t received everything. We’re sorry for the confusion, and we’ll keep you updated by email with the new tracking information.

Thank you for sharing your feedback. We understand the concern regarding the frame quality and the lack of mounting accessories.

Our original frame was intentionally designed as a lightweight and more affordable option, but we’ve listened to the feedback and have now added a premium frame option for customers looking for a higher-quality finish.

We’re also working on making the appropriate card holders and mounting accessories available internationally, so customers can have a more complete solution for displaying their cards.

We appreciate the feedback and are continuously improving the product based on it.

Hi, I’m really sorry to hear that the frame didn’t meet your expectations

The frames are intentionally designed to be lightweight, rather than using glass, as glass adds significant weight and creates a much higher risk of damage during international shipping. That said, I understand that this can feel different from what you might expect from a traditional picture frame.

You’re also right regarding the mounting accessory. We’re aware that these accessories can occasionally be missing or not included correctly, particularly with our international fulfillment. Sourcing and consistently including the mounting components across all of our international warehouses has been a challenge, and this is something we’re actively working to improve.

I’m sorry that this wasn’t clear or that the mounting solution wasn’t usable in your case. If you contact us directly with your order details, we’d be happy to look into this and find a solution for you.